Experimenting with service patterns
Service patterns are a structured way of describing repeatable user tasks that can be combined to build or shape end-to-end services.
They can be used to help organisations understand the services they offer and provide guidance on how to build new services.
MOJ is collaborating with other UK government departments to explore the potential benefits of service patterns.
Published work
A cross-government working group has published 2 ‘proof of concepts’ for service patterns that could work across the UK public sector. You can view them and provide feedback:
The parts of a service pattern
We think service patterns should be:
- based on repeatable tasks that users complete
- reusable to encourage consistency
- modular so that they can be combined to create complete services
- designed for multiple channels like offline services
Each service pattern entry will contain guidance on how to implement the service pattern in a consistent way across our services.
Service pattern information might include:
- steps and tasks
- common user and business needs
- scenario mapping of happy and unhappy paths
- recommended digital components and patterns
- case studies
Defining our service patterns
We’ve identified 9 potential service patterns at MOJ:
- Record
- Understand
- Inform
- Request
- Apply
- Book
- Evaluate
- Decide
- Pay
This list may change.
Get involved
You can contact the MOJ team at ServicePatterns@justice.gov.uk to get involved or find out more about our work.
We welcome feedback from everyone, including from people outside MOJ.